Terms of Use

Last updated: April 7, 2026

1. Acceptance of Terms

By accessing genomahq.com or using the platform at app.genomahq.com, you (“User” or “Customer”) agree to these Terms of Use and our Privacy Policy. If you represent a legal entity, you represent that you have the authority to accept these Terms on its behalf.

If you do not agree with any of these terms, please discontinue use immediately and contact us at contact@genomahq.com.

2. Description of Services

GenomaHQ Tecnologia Ltda. (“GenomaHQ”) provides a SaaS platform for AI visibility and LLM brand monitoring, including:

LLM Radar — monitor what AI models (GPT, Claude, Gemini, Perplexity, and others) say about your brand in real time;
Competitor Benchmarks — compare your brand’s AI recommendation share against competitors;
Content Optimizer — receive AI-powered recommendations to make your content more likely to be cited by large language models;
Schema Builder — auto-generate structured data markup to improve LLM discoverability;
Sentiment Alerts — get notified when the stance of AI models toward your brand changes;
Share of Voice — track what percentage of AI recommendations in your category mention your brand;
API access — programmatic access to platform data and analytics;
Technical support — via chat and email.

Services are subject to technical availability and successful account setup.

3. Account Registration

To access the platform, you must:

Be a duly incorporated legal entity or an authorized representative thereof;
Provide truthful, complete, and up-to-date information during registration;
Keep your access credentials (email and password) confidential and secure.

The Customer is fully responsible for all activities carried out under their account. If you suspect unauthorized use, notify us immediately at contact@genomahq.com.

4. User Obligations

The Customer agrees to:

Use the platform exclusively for lawful and legitimate purposes;
Keep registration data accurate and up to date;
Ensure that users linked to the account comply with these usage policies;
Make payments on the dates agreed upon in the contract;
Not reproduce, resell, or sublicense access to the platform to third parties without prior written authorization from GenomaHQ.

5. Intellectual Property

All content on the platform and website — including source code, brand, logo, layout, texts, images, algorithms, and documentation — is the exclusive property of GenomaHQ or its licensors and is protected under Brazilian intellectual property law (Lei nº 9.610/1998 and Lei nº 9.279/1996).

Use of the platform does not transfer any intellectual property rights to the Customer. Copying, modifying, distributing, reverse-engineering, or creating derivative works without express authorization is strictly prohibited.

6. Limitation of Liability

GenomaHQ shall not be liable for:

Indirect, incidental, special, or punitive damages arising from the use or inability to use the platform;
Losses resulting from the Customer’s misuse of access credentials or unauthorized access by third parties;
The accuracy, completeness, or timeliness of outputs generated by third-party LLM providers (OpenAI, Google, Anthropic, Perplexity, and others) that are outside GenomaHQ’s control;
Failures in third-party integrations (analytics tools, CRMs, APIs) outside GenomaHQ’s control;
Temporary unavailability due to scheduled maintenance, communicated in advance.

In any event, GenomaHQ’s total liability shall be limited to the amount paid by the Customer in the 3 (three) months preceding the event giving rise to the claim.

7. Indemnification

The Customer agrees to defend, indemnify, and hold harmless GenomaHQ, its partners, directors, employees, and service providers from any claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:

Misuse of the platform by the Customer, its employees, or any person authorized by the Customer;
Violation of laws, regulations, or third-party rights resulting from the Customer’s use of the platform;
Third-party claims related to data, content, or actions of the Customer on the platform;
Unauthorized use of access credentials that the Customer failed to adequately protect.

8. Availability, SLA & Force Majeure

GenomaHQ commits to maintaining platform availability with a minimum monthly uptime of 99.5%, excluding scheduled maintenance windows (communicated at least 48 hours in advance) and force majeure events.

Any service credits for SLA breaches will be defined in each Customer’s individual service agreement.

8.1 Force Majeure

Neither party shall be liable for non-performance or delay caused by a force majeure event — meaning any unforeseeable, irresistible event beyond the reasonable control of the affected party, including without limitation:

Natural disasters (floods, earthquakes, hurricanes);
Pandemics or epidemics declared by a competent authority;
Government acts, wars, armed conflicts, or terrorism;
Cyberattacks on national critical infrastructure or market cloud providers (outside GenomaHQ’s control);
Widespread telecommunications or power failures;
General strikes, embargoes, or blockades.

During a force majeure event, the affected party’s obligations are suspended without incurring liability for delays or non-performance. The affected party must notify the other in writing within 5 (five) business days of the event’s onset, describing its nature and expected impact. Payment obligations for amounts already due are not suspended. If the event persists for more than 90 (ninety) calendar days, either party may terminate the agreement without penalty upon written notice.

9. Pricing & Payment

Current plans and pricing are available at genomahq.com/#pricing;
No setup fee is charged for new customers;
Billing is on a monthly subscription basis, payable by credit card, Stripe, boleto, or PIX;
Late payments are subject to a 2% penalty and 1% monthly interest, plus IPCA inflation adjustment;
GenomaHQ reserves the right to adjust prices annually with 30 days’ prior notice.

10. Cancellation & Termination

The Customer may cancel their subscription at any time with 30 days’ prior notice, with no cancellation fee after the minimum contract period (where applicable);
GenomaHQ may terminate the agreement immediately in the event of a breach of these Terms, non-payment for more than 30 days, or fraudulent use;
After cancellation, the Customer’s data will be available for export for 90 (ninety) days, after which it will be deleted in accordance with our Privacy Policy. Extended storage may be subject to additional fees.

10.1 Data Export

Before account closure, the Customer may export their data directly from the platform (self-service) or by formal written request to contact@genomahq.com. The export includes:

Full history of LLM monitoring queries and results;
Competitor benchmark reports;
Brand sentiment and share of voice data;
Invoices and payment records.

Data is provided in CSV and/or JSON format. Export is free during the 90-day period following cancellation. Upon written request, GenomaHQ will confirm deletion of data at the end of the retention period.

11. Acceptable Use & Restrictions

The Customer is expressly prohibited from:

Using the platform for illegal purposes, including money laundering, tax fraud, or financing of unlawful activities;
Attempting to access systems or data belonging to other customers;
Conducting denial-of-service attacks (DoS/DDoS) or any form of vulnerability exploitation;
Introducing viruses, malware, or any malicious code into the platform;
Using automated means (bots, scrapers) to access the platform without authorization;
Reselling or redistributing competitor intelligence data obtained through the platform without GenomaHQ’s prior written consent.

Violations may result in immediate account suspension and civil or criminal liability.

12. Confidentiality

Each party (“Receiving Party”) agrees to keep the other party’s (“Disclosing Party”) confidential information strictly confidential and to use it solely for the purposes set out in these Terms. Confidential information includes:

Pricing tables and non-public commercial terms;
Technical details, architecture, and source code of the platform;
Brand and competitor benchmark data belonging to the other party;
Business strategies, product plans, API keys, and roadmaps.

Information shall not be considered confidential if it: (i) was already in the public domain at the time of receipt; (ii) was independently developed by the Receiving Party without use of the received information; or (iii) is required to be disclosed by law or court order, with prior notice to the Disclosing Party.

Confidentiality obligations remain in force throughout the term of the agreement and for 2 (two) years after its termination. Upon termination, each party shall return or destroy the other’s confidential materials as requested.

13. Anti-Corruption & Compliance

Both parties commit to full compliance with Lei nº 12.846/2013 (Brazilian Anti-Corruption Act) and other applicable anti-bribery and anti-money laundering laws. It is expressly prohibited to:

Offer, promise, give, or accept bribes or any undue advantage to public or private officials;
Make facilitation payments to expedite government services;
Use the platform to obscure the origin of funds or engage in any form of financial fraud.

Discovery of any violation of this clause by GenomaHQ will result in immediate termination of the agreement, without prejudice to other legal remedies. The Customer agrees to cooperate with internal or external investigations related to compliance with this clause.

14. Privacy

The processing of personal data in the context of this relationship is governed by our Privacy Policy, which forms an integral part of these Terms of Use.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. Any disputes shall first be submitted to good-faith direct negotiation between the parties for a minimum period of 30 (thirty) days from the formal notice of the conflict. If the impasse persists, the parties may resort to out-of-court mediation as a prior step to litigation. For any judicial proceedings, the courts of São Paulo/SP are hereby elected, with express waiver of any other jurisdiction, however privileged.

16. General Provisions

Tolerance by one party toward the other does not constitute novation or waiver of rights;
If any clause is declared invalid, the remaining provisions shall remain in full force and effect;
These Terms constitute the entire agreement between the parties regarding use of the platform and supersede any prior understandings on the same subject;
GenomaHQ may update these Terms at any time, with 15 days’ prior notice for material changes.

Questions? contact@genomahq.com